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Shop With Confidence

Best Crystal is an independent small business focused on providing exceptional customer service. We have knowledgeable Customer Service Representatives ready to assist you via phone or email at 1-866-516-0907 or service@bestcrystal.com.

Your shopping experience and satisfaction are very important to us. We take safety seriously and utilize a Secure Socket Layer (SSL) encryption protocol. This SSL certificate, issued by Norton Secure powered by VeriSign, protects customer information such as credit card numbers during the exchange between your computer and our server.  We do not retain credit card numbers in our system.

Free Ground Shipping on Orders over $54.99

Best Crystal provides free UPS Insured Ground Shipping throughout the contiguous United States for orders over $54.99. Orders under $55 are charged a flat ground shipping fee of $9.95, except to Alaska and Hawaii. Read our complete shipping policy.

Tax Free Sales

We only charge sales tax on orders shipped to Washington State addresses.

Free Gift Wrapping

We offer free gift wrapping and will include your personalized gift message on a gift card.

High Customer Satisfaction

Excellent Customer Service is what distinguishes Best Crystal.  We have tens of thousands of satisfied customers.  Read some of their unsolicited testimonials.

Fast Fulfillment

Our goal is to ship all in stock orders received before 3:00 p.m. PST on the day we receive them, or the next business day for orders received after 3:00, on weekends, or holidays.  We ship some non-wrapped orders directly from our manufacturers, typically 1-3 days after the order is received.  We will notify you if an item is backordered or delayed, and you always have the right to cancel or change a delayed order until it ships.  If you need an item by a specific date, please contact us at 1-866-516-0907 or by email.

Insured Shipments

Best Crystal fully insures every shipment and promptly replaces any broken or defective products. We pack our shipments very carefully and breakage is rare.

More Inventory

We stock more inventory than most independent retailers, which gives us the flexibility to ship from either our west coast warehouse or directly from our manufacturers' east coast and southwest warehouses.

You Don't Pay Until It Ships

We don't charge your credit card until your order ships.

Easy Returns and Exchanges

If you are not satisfied with an item you have purchased from us, please contact us for instructions on making a return or exchange. You may ship your order back to us once your have contacted us for an RA number, within 60 days of the shipping date, for an exchange, in-store credit, or refund of the purchase price minus our outbound freight costs. Please see our complete returns and exchanges policy.

Waterford Platinum Retailer

Waterford Platinum designation is the highest ranking for Waterford retailers, and it is only bestowed on retailers that excel in customer service and sales.  Best Crystal is one of the largest independent Waterford Wedgwood retailers in the United States.

We Respect Your Privacy

We do not sell our customer information, and we do not send spam to our customers.  Learn more about our privacy policy.

Rapid Responses

Our goal is to answer all customer email and phone calls the same day. Customer service hours are 8:00-4:00 Pacific Time Monday-Friday.  We will respond the following business day to after hour phone calls and emails.

Our Low Price Offer

If you find a better price for one of our products, please call us at 1-866-516-0907 or email us with the product description, competitor’s price and name, and any information we will need to verify the competitor’s price. If we can match it or beat it, we will. This offer only applies to authorized retailers that sell brand-new, first quality merchandise, as Best Crystal does exclusively.

Clean BBB Record

We are proud members of the Better Business Bureau. Click the BBB emblem at the bottom of the page for information about our flawless record. We have maintained an A+ rating for 10 years, and have not had a single complaint filed with the BBB.