Specials & Clearance Sale - Click to Shop

Customer Comments - 2013

Best Crystal is an independent small business, and excellent customer service is our highest priority - our customer service and communication distinguish us from our competition. We have knowledgeable Customer Service Representatives ready to assist you via phone or email at 1-866-516-0907 or service@bestcrystal.com. Your shopping experience and satisfaction are very important to us. Thank you to all of our customers who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

Very speedy delivery of Waterford DOF glasses; wrapped protectively. I would order from bestcrystal again.

Jeanne M. 12/31/13

Thank you for your great service - much appreciate the very fast and perfect delivery of my order even beyond my expectations.

Helene R. 12/18/13

I having been trying to get my “new” daughter in law the sauce boat and stand in the Lenox patter Columbus Circle, and have been unsuccessful but I have spoken to your employee Kim who has gone above and beyond to help me. Not only did she give me a few ideas to try to find it but when I called back to say I could not find it she helped to replace my order and have the stand come to my house to wrap for Christmas and then when the boat becomes available it will be shipped directly to my daughter in law. Thank you for having such a helpful employee.

Mary C. 12/14/13

Am extremely satisfied with the wine glasses. They arrived in a timely manner and were packaged very well as not to allow for breakage.

Nancy B. 12/13/13

This is a note of appreciation for the service I received from your company. A big thank you to Patti at Best Crystal.  She should be considered as a big asset to your company for the excellent service she gives to your customers. All my orders went out on time as promised. There are no words that can explain my excellent experience therefore again a big Thank You especially to Patti and all the team.

Mary T. 12/8/13

Hi Kim,  Again, thank you for the very quick response. Your customer service there is simply reliable and wonderful.  Yes, I still want those darn bowls but you only charge when they ship correct? That is then just fine with me. (Funny, the bowls were the one thing I really wanted besides the mugs)!! Your deal on the rest of the china was so fantastic that my husband said get it - it is beautiful.  Thanks again and I appreciate all of you!

Dee P. 12/4/13

Great service thanks Patti for your help.

Steve S. 11/27/13

El paquete llego antes de la fecha indicada. Excelente servicio.

Elsa V. 10/20/13

Outstanding service and beautiful product!!!

Dolores C. 10/19/13

Beautiful glasses! Arrived prompt and in one piece, which is a plus. These look even better in person and I would highly recommend for any romantic dinner.

Cameron L. 10/19/13

Awesome item; fast delivery. Thanks!

John L. 10/14/13

Arrived in perfect condition - great packaging & very quickly.

Sarah L. 10/12/13

Prompt shipment and delivery, exactly as described, beautiful addition to the collection.

Jean H. 10/10/13

Delivery was as advertised.prompt service.

Margaret H. 10/7/13

Beautiful addition to my little Sister's Wedding Ceremony.

Jeffrey B. 10/7/13

Extremely wonderful and courteous service! One of the best online shopping experiences I have ever had. If more companies were like Best Crystal, all the malls would go out of business!!!

Surendra V. 10/2/13

Fast, efficient and friendly service.

Amy P. 9/28/13

Great service! Great product!

Ronaldo W. 9/22/13

Candlesticks were well packaged and just as described.

Christina O. 9/22/13

I placed my order with very little lead time and was called by your customer service staff to confirm the due date of my shipment. The shipment was requested with 3 day shipping but your customer service staff informed me that the product could not arrive in time. Your customer service upgraded our shipment to 2 day and the product arrived in time. I so appreciated the fabulous customer service that was offered by your company. Having the product arrive in time for our celebration made our celebration so special. This was my first shipment with your company, but it won't be my last!

Deb P. 9/15/13

Beautiful item. Well packed. Arrived as promised.

Kristina M. 9/14/13

Product arrived well packaged, on time and exactly as expected, thank you!

Kathleen E. 9/14/13

Gave this as a wedding gift. Had great feedback from the couple!

Rochelle 9/9/13

Product description accurate, on-time delivery.

Reed F. 9/2/13

I am very pleased with the two waterford ornaments i ordered from you. I will be giving them as christmas gifts to two special people. thank you for your promp service. I would be happy to do business with you again.

Howard H. 8/30/13

Great on shipping, and great on the return. I bought it as a gift that did not work out, so had to return.

Joan W. 8/26/13

You folks are amazing. This is my third order with Best Crystal and the service has been superb in every way.

James C. 8/24/13

Very good company to deal with, order was on time and packaging was very good, protected glasses and their box perfectly.

Regina M. 8/22/13

Just wanted to let you know that the replacement ornament was delivered and it is perfect. The UPS man should be pick up the original ornament some time this afternoon. Once again, your customer service is great. It is always a pleasure to do business with you.

Patti B. 8/15/13

Dear Kim, That is fabulous news! Thank you for taking such good care of me. I will certainly contact you again if I order more china. I will pass on my highest recommendations about Best Crystal to my friends! Thank you again.

Susan C. 8/14/13

As described. Arrived on time and nicely packaged. Excellent price.

Jenny E. 8/12/13

The crystal ornament arrived on time and in perfect condition. There was even a piece of bubble wrap placed between the opening cover and the ornament to prevent it from hitting the box during transport. Thank you!

Yan Y. 8/7/13

Very pleased with the beautiful crystal glasses which were a gift. Quick shipping. Thank you!

Kathleen W. 8/1/13

Thank you. It was a pleasure dealing with you. I'll be back.

Cecelia A. 7/30/13

One item arrived broken, but customer service was so amazing and took 20 min to help me find a single replacement piece so I didn't have to return the whole set. Awesome!

Lindsay K. 7/25/13

This was a wedding gift and the bride and groom were pleased and used these goblets as their toasting goblets.

Diana M. 7/20/13

Thank you, Amy, for all your kind help always.

Katherine K. 7/17/13

Thank you for your superior customer service. The cup arrived at the old address in fine shape. Again, many thanks!

Barbara W. 6/27/13

Perfect. You guys have great customer service which is why I order my board of director gifts from you every year. You make it so easy. Thanks.

Rae M. 6/12/13

These are for my daughter's wedding and she loves them. They are really beautiful!

Gail P. 5/25/13

China arrived on time. Dishes were well packaged and nothing was broken.

Catherine C. 5/20/13

The items arrived one day early and were perfect!! This was a great shopping experience......seriously.

Jeremy H. 5/8/13

Thank you Patti! Yes, this is a long discontinued item. Thank you for the referral to the distribution center. Thank you for the time and trouble you have taken to respond to this request for purchase. I give you and your company a GOLD STAR for service!

Jim S. 5/2/2013

I received my order today. Thank you for excellent service. The engraving was beautiful!

Virginia B 4/30/13

Received your follow up call. Yes, the replacement items arrived safely. We again so very much appreciate your attention to this mishap. Rest assured you have won a customer through your actions and responsiveness.

Best wishes,
Barbara W. 4/13/13

I just wanted to say what an enjoyable experience it was purchasing additional place settings of my china from your company. I needed a few extra for Easter and called up to see if it would be possible since it was just a few days before the holiday. Kim was lovely - researched the best and most affordable way to get the items to me and then let me know when they were on their way to my house. It's been a long time since I've experienced such personalized service - that combined with excellent prices have made me a fan. I will recommend your company to my friends and family and will certainly use you again. Thank you!

Laura P. 3/29/13

Thanks so much, Patti, for being able to make this offer to me. I appreciate it. I just completed placing my order for both these items. Best Regards,

Judy F. 3/25/13

My daughter in law just called to tell me she received her china today. She was overjoyed! Thank you so very much for your service. I will continue to order more pieces from your Waterford collection.

Janet H. 3/19/13

Hello, I just received the order I place for the old country rose pattern and it is perfect. Thank you.

Gerry M. 2/13/13
I cannot begin to tell you what a positive experience it is to work with you and your company. Your follow through, courtesy on the phone and timely responses are incredible.

Nancy G. 2/7/13

A happy follow up of my recent post. The Waterford shade arrived super fast ... and it is GLORIOUS ... we are all thrilled with it!!!!! I'm just beyond relieved to have found you!!!! Thank you all again!!!!!! GREAT people there ... excellent service and product!!!!!

Lois B. 1/31/13

Thanks for your speedy response. Ground shipping is fine, greatly appreciated.

Stephen K. 1/31/13

A huge thanks to Kim today for all her help with the purchase of my replacement Waterford Beaumont shade!!!! You've turned a bad day into a great one!!!! Thank you again!!!!

Lois B. 1/23/13

Thanks for your help. That timing is OK. We're looking forward to it.

Andy L. 1/21/13

Thank you so much for such fantastic service! I'll inform you when I receive the new glass and it's condition.

Kristina W. 1/7/13

I received my teapot today only 3 days after ordering it! It was wrapped up beautifully and arrived in excellent condition. I am impressed with your service and look forward to shopping with you as I want to add pieces to the teapot! I will be sharing your site with all my tea friends! Thank you so much.

Anita C. 1/7/13

Patti, Thank you for your reply and the prompt personal service you have provided. It is refreshing to encounter such level of service on the web.

Luis B. 1/7/13