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Customer Comments - 2014

Best Crystal is an independent small business, and excellent customer service is our highest priority - our customer service and communication distinguish us from our competition. We have knowledgeable Customer Service Representatives ready to assist you via phone or email at 1-866-516-0907 or service@bestcrystal.com. Your shopping experience and satisfaction are very important to us. Thank you to all of our customers who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

I placed an order from your company, the associate who handled my transaction was Stacy. She is a wonderful employee who represents your company well. She was professional and her vivacious personality was upfront! My order arrived a day earlier, which delighted me, and everything was in perfect order. I thank you Stacy. Also a commendation to Patty, for following up with me, to provide me with Stacy's name. Thank you Patty. I will do business again with company, as you hire very competent, efficient and pleasant people. Happy New Year and thanks again for a very pleasant experience over this blessed Christmas season.

Ms. Cathy M. 12/27/2014

thank you so much. You certainly are responsive and I will surely order from you again. No one like this any more . Everything is computer messaging. Thank you again.

Susan M. 12/22/2014

Anytime I have ordered I'm always satisfied with the products and the prompt delivery.

Joan H. 12/22/14

Service and product excellent as always.

Frank Y. 12/20/14

Excellent service and packing. The item was exactly as described.

John B. 12/14/14

I had a wonderful easy transaction, don't be afraid to order or buy from them!!

Greg G. 12/7/14

Dear Folks, I just wanted to commend you for the great service that you provide. I have ordered from you 3 times and each time I was extremely satisfied, so I thought I would take time to say THANK YOU. Happy holidays to all of you and a great new year also -fondest regards-

John K. 12/1/2014

Received the replacement bread plate on Friday. I would like to thank you very much for your quick response in solving the problem of the broken plate and let you know how polite Patty from your customer service department was to me when I called. It is such a pleasure to deal with a company that is so understanding and willing to help. Thank you again

Pat H. 11/30/2014

i love the shooting star and i know that it will be so lovely on my tree. it arrived right on time, packaged well, and the ornament is just as it was described!

Linda A. 11/26/14

Thank you for your wonderful service and your timely update.

M. E. 11/6/2014

Love love love this set. It came in beautiful condition in it's own box and then wrapped well for protection. Fast servive and shipping. Thank you.

Jennifer B. 10/6/14

My son and his fiancee were thrilled with the toasting glasses which arrived in perfect condition - always a concern when sending crystal.

Barbara B. 9/22/14

You guys are the best. I will definitely use you again soon. Thanks!!

Barre P. 9/12/2014

Excellent transaction! Thanks for packing the crystal so carefully. They arrived in perfect condition.

Darla A. 8/24/14

Item arrived on time and in easy to open packaging. Very happy with this transaction.

Peggy B. 8/14/14

Beautiful pieces of crystal from my home town! Wrapped nicely and delivered promptly!

Jennifer M. 8/10/14

Items were exactly as described, arrived on time, and in perfect condition. What's not to like?

Nanct D. 8/1/14

These were a wedding gift .. absolutely beautiful glasses, and great for even everyday use! Love them!!

Elizabeth B. 8/1/14

Hi, Amy. What a sweetheart you are! The House of Waterford Lismore anniversary bowl has arrived. It is truly lovely. Everything is intact and worthy of the Best Crystal and Waterford names. It looks like you hand-packed it yourself. It is pristine. Thank you so much for all your work to get this to me. I know you went out of your way with Waterford. I'm very grateful for your kindness and professionalism.

Peggy M. 7/26/14

The decanter and glasses arrived in perfect shape, and on time. For the price, it's hard to beat this set-- a decanter, alone, usually costs more than this. I have bought this for a gift, and I think it will be well received. Highly recommend.

Alicia M. 7/24/14

You folks are amazing ! Thank you so very much.

Dottie H. 07/21/14

I would like to take this opportunity to let you know about the excellent service I received from Patti yesterday. I called your 1-800 number to inquire about purchasing Waterford's 12" vase with the Statue of Liberty etching. When I called, the vase wasn't displayed on your website, so I was afraid that because it is a limited edition piece, it may have sold out. Patti called Waterford to obtain the item number and told me she would have the piece and relative information displayed on Best Crystal's web site, and in the meantime emailed the picture to me so that I could verify that it is the piece I am interested in. After viewing the picture on my email, I called Patti back and ordered the vase. Patti was so courteous, helpful and professional that I would never hesitate to order from Best Crystal again. In fact I will recommend the store and website to others. I am so happy to have been able to purchase it and without Patti's help, I might not have been able to.

Regina L. 6/5/14

This was a shower present and the bride was very pleased. Packaged beautifully, and in perfect condition.

Carol A. 6/21/14

Even though I've purchased essentially the same item but different patterns before, I was very impressed by the elegant presentation box (suitable for safe, long term storage) plus double shipping boxes besides. I couldn't be happier with my purchase and I'm confident that the bride-to-be will be, too.

Delores C. 5/16/14

I just received an email that the last of my order for my daughter's crystal is shipped. We are thrilled! You warned that the Waterford pattern would take this long to be made when I ordered it in Nov13, so it never became an issue. Now there is "Christmas" in May for them. How I appreciate your kindness and thoroughness in your service. I always felt I was your "best" customer.

Susan B. 5/9/14

I love these glasses.. They are exactly what I ordered..Thank you for the prompt delivery..Appreciate it

Liliana D. 4/29/14

Wife was very pleased with product. Excellent packing for shipment. Thank you!!

Richard C. 4/24/14

Ornament exactly as described, packaged securely, and shipped very quickly. I RECOMMEND Best Crystal and would buy from them again.

David C. 3/5/14

they were perfect for the wedding, soo beautiful, more than I expected a little heavy but excellent quality and arrived on time

Delmarie R. 3/1/14

Arrived quickly, sooner than expected, in perfect condition.

Julie B. 2/26/14

Thank you very much. The shipment arrived this evening, two days before our dinner party, and is in perfect condition. It's a pleasure doing business with you.

Jeffrey L. 2/19/14

Waterford is such a beautiful product and these wine glass are no exception! I wanted to add to my collection. They are perfect.

Christiine H. 2/18/14

I ordered 5 sets of China to complete my collection and was very nervous at the risk of damage. To my relief all 5 sets were delivered without so much as a scratch, new in their boxes with all plastic and stickers still adhered. Very pleased with this purchase!

Lindsay K. 2/17/14

Love the ornament. It arrived very quickly and was packed well. Happy with the transaction, Thanks!!!

Florence M. 2/10/14

I got just what I wanted. These snowflake glasses are beautiful. They were packaged well and arrived in the best of condition. I highly recommend.

Patti M. 2/5/14

This was beautiful and arrived safely and on time! Thank you! I order last year's Waterford ornament every year for my daughter's January birthday. So, I'll be back

Margaret O. 1/28/14

I just want to say that this company will do everything possible to make their customers happy. I can't thank you all enough. ...will gladly order from you again!!! Thank you!!

Kelly F. 1/21/14

Hello! I am very impressed with the level of customer service your company provides! My order arrived on time, in great condition because it was packed exceptionally well, and the price was outstanding! Thank you very much!

Diana A. 1/13/14

The items came in on time packaged in original box in new condition as promised. I would recommend this item (Waterford Lismore Tall Iced Beverage Glasses) and this site!

Kelly P. 1/10/14

Exactly what we wanted. Very happy on how well they were wrapped. Thank you!

Crystal V. 1/10/14

Packaged very well so it would not break. I absolutely love this ornament! Thank you so very much!

Dawn K. 1/9/14

The order arrived very promptly and beautifully packed. We were very pleased with the service and would certainly recommend Best Crystal.

Joan P. 1/5/14

Very good and fast service. It was as described and exceeded my expectations. It was quite lovely and brought me great joy during the holidays. Thank you so much for the prompt service.

Mona S. 1/2/14

Arrived exactly on time and was exactly as described. I will definitely be a repeat customer.

Brad R. 1/1/14